Convenient Ways to Troubleshoot the QuickBooks Keeps Crashing Message

QuickBooks Keeps Crashing

If you are facing trouble while accessing the QB Desktop app and its functions, you might be facing the QuickBooks keeps crashing error. This scenario can prevent users from running the app seamlessly and can occur due to some common reasons, like corrupted hard drive sectors or a damaged INI file. You can successfully remove the QuickBooks Desktop keeps closing error by performing the troubleshooting steps below.

If the detailed steps provided below seem too technical or complicated to understand, and these solutions are time-consuming, you can call our QB professionals at +1-855-738-2784 to get immediate guidance with the crashing problems in the app.

What are the Leading Reasons and Common Scenarios for the QuickBooks Desktop Keeps Crashing Error?

The QuickBooks 2023 keeps crashing error can arise due to the main causes and possible factors mentioned below –

  1. The QB app may experience registration and activation problems due to damaged or broken crucial program files, such as the INI file.
  2. Damaged or corrupted hard-drive sectors could result in bad sectors or insufficient storage space on the drive.
  3. Your QuickBooks Desktop installation process might be faulty or improper due to some damaged or corrupted files in the PC, which can prevent users from accessing the PC.
  4. The old, outdated, or discontinued status of your Windows OS version may cause compatibility issues when running essential QB functions.
  5. The QBW company file might have an incorrect file name, and it might contain special characters, spaces, or an invalid file extension.

Read More: How do I fix error 1310 in QuickBooks?

Troubleshooting Steps to Effectively Dismiss the QuickBooks Keeps Crashing Windows 11 Error

The QuickBooks keeps crashing after the update issue can be easily removed by following the quick solutions below –

Solution 1 – Modify the INI File Name and Edit the ECML File Extension from the QuickBooks Folder

You can eliminate the QB keeps crashing error by editing the INI and ECML file names from the folder directory.

  1. Locate the INI file from the QuickBooks File Directory of the C Drive and right-click the file name to choose Rename, then add OLD to the file name.
  2. Hit Enter to save the changes, and once done, locate the ECML file to add OLD to the file name in the same manner.
  3. Lastly, rerun QuickBooks to access the data file functions and check the status of the recurring crashing problems.

Solution 2 – Activate the Quick Fix My Program Utility of the Hub to Repair the App Corruption

Utilize the tool hub features to repair the QB app and resolve issues while accessing it.

  1. Download the QuickBooks Tool Hub by running the EXE setup file and go to the Program Problems section by accessing the hub.
  2. Click on the Quick Fix My Program Tool option, complete the application repair process, and then rerun QuickBooks to access functions without errors and issues.


Follow the detailed guide above to reliably address the QuickBooks keeps crashing error. If these solutions are unsuccessful in fixing the application access problems, you can call our QB assistants at +1-855-738-2784 to get immediate guidance with the error.

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